Fundamentals
What suggestive selling is, how it differs from upselling and cross-selling, and where the line sits between recommending and pushing.
2 articles
- 01
Upselling vs Cross-Selling vs Suggestive Selling: The Difference in One Table
Upselling is a better version of what was ordered, cross-selling is an extra item, and suggestive selling is the skill that covers both. Here is the difference in one table, with bar and restaurant examples.
- 02
What Is Suggestive Selling (and What It Isn't)?
Suggestive selling is naming one specific item, at the right moment, for a reason that has to do with the guest. Here is what that looks like on a Mallorca floor, and what the pushy version looks like.
To see how this fits your own floor, start with the self-check. Self-check