Before we train anyone, we look at your numbers.
The audit is the first step of all three options and costs nothing. We review your menu and your till, watch a service as guests, and tell you where you are starting from. Then you decide.
No commitment, whichever option you choose.
How it works.
- 1
You write to us
Venue name, town and covers per day. That’s enough for us to suggest a date. We visit anywhere in Mallorca.
- 2
We look at the menu and the data
Your current menu and an export from your till for a normal period: net sales ex-VAT and covers per day, plus sales per server if your till records them.
- 3
We watch a service as guests
We sit at a table and note what gets asked and what doesn’t, at each of the six moments of the meal.
- 4
We show you your starting point
Your average spend per cover, the moments where most is missed, and a written proposal with numbers for the option that fits.
What we need from you.
Nothing you don’t already have. If something is missing, we work with what there is.
- An export from your till
- Net sales ex-VAT and number of covers per day, for a few ordinary weeks. A spreadsheet or a PDF is fine. If your till records sales per server, that too.
- The menu you use today
- Menu, wine list and desserts, with prices. A photo will do.
- Ten minutes about the team
- How many people work the floor and the bar, which languages they speak, and who joins during the season.
- One ordinary service
- No need to prepare anything or warn anyone about anything special. We want to see a service like any other.
What you get.
Your baseline average spend
Calculated from your data, with the same formula we will use to measure afterwards.
The moments being missed
Which questions get asked and which don’t, seen from the table.
A clear proposal, with numbers
The option that fits, its price ex-VAT and what it includes, in writing. If training your team doesn’t make sense, we’ll tell you that too.
Your data.
Till data is used only for the audit and, if we go ahead, for measurement. It is not shared with anyone. More in Privacy.
And the self-check?
The self-check is ten questions you answer yourself in a minute, right here. The free audit is the visit: your numbers and a real service. If you like, do the self-check first and bring us the result.
Write to us and we’ll suggest a date.