Otra ronda is a question.
“Another round?”: the simplest question on any floor, and one of the least asked. We took it as our name because everything we teach comes from it: noticing the moment, asking naturally and taking a no without anyone feeling awkward.
“¿Otra ronda?”
In Mallorca good service tends to be discreet: leaving guests alone is seen as good manners. We respect that. But plenty of guests, British, German and Scandinavian ones especially, are used to being asked, and if nobody asks, they don’t order. There’s a lot of room between not bothering people and not offering anything, and that’s where we work.
How we work.
Hospitality comes first
A suggestion should make the guest feel better looked after. If it sounds like a sales pitch, it’s been done wrong.
On your floor, with your menu
No generic course in translation. We train in your venue, with the dishes and wines you sell and the prices you charge.
Measured on your till
The starting point and the result both come from your till, calculated the same way. If it doesn’t move, you’ll see that too.
In three languages
The questions are practised in Spanish, English and German, because that’s what a floor in Mallorca sounds like.
Published prices
What each option costs is on the website, ex-VAT, before you talk to anyone.
The island’s calendar is in charge.
A Mallorca restaurant doesn’t train its team when it wants to, but when it can. Roughly, because every venue keeps its own calendar:
- WinterFewer tables, local guests and time to plan. A good moment to review the menu and the numbers.
- OpeningThe seasonal team arrives. This is when a workshop before opening pays off most.
- Peak seasonA full floor and little time. On-shift coaching, without stopping the house.
- End of seasonGuests in less of a hurry, and the time to measure and note what worked.
That’s why we leave material for bringing in anyone who joins mid-season, and offer a refresher before each opening.
Who is behind it.
Owner to complete: the name of the person or people who deliver the training, their real floor experience and how it can be checked. Until then this page mentions no experience or credentials.
We’re new, and we say so.
You won’t find client logos, testimonials or results figures here. When venues that have worked with us want to talk about it, we’ll publish it with their permission. In the meantime, the proof is the one we run on your own data.
Where we are.
We work all over Mallorca, in Spanish, English and German. Write to us through the contact form.
The quickest way to get to know us is an audit.