Does your team suggest, or just take orders?
Ten questions about an ordinary service, not your best night. Answer with what really happens on your floor. It takes a minute, it is free, there’s nothing to sign up for and nothing is sent: the result is worked out in your browser.
Your score
0 out of 20
The floor serves, but hardly suggests.
This is the most common picture, and the one with the most room to improve. The missing questions don’t mean selling anything odd, only asking them in time.
Suggestions happen sometimes, depending on who’s on.
Some moments already work and others depend on the day or the person. The work is getting the whole team to do it, every service.
Your team already asks at almost every moment.
Good. The next step is checking it with numbers: if you don’t know your average spend per cover, start there.
Where to start
The three moments with the lowest answers:
- The first drinkMake the first contact include a suggestion: the house vermouth, a glass of white, a lemonade.
- WaterCheck the bottles every time you pass the table, especially in the heat.
- Something to shareOne named starter, while they’re still reading the menu.
- The dish of the dayTwo sentences about the dish: where it comes from and how it’s cooked.
- The next roundAsk when there’s a finger left, not when the glass has been empty for five minutes.
- The second bottleSuggest the same bottle again, or a glass for anyone who doesn’t want more.
- DessertAlways come back with the dessert menu in hand.
- CoffeeOffer the sobremesa as part of the meal, not as a closing question.
- LanguagesSix short phrases per language are enough to start.
- The numbersGet it from the till: net sales ex-VAT divided by number of covers.Read: How to Calculate Your Average Spend per Cover (Ticket Medio) From Your Till
This is a self-assessment, not a measurement. The real measurement comes from your till, and that is what we do in the free audit.
Want to know what it’s worth, with your real data?